Starter
Small support teams
TRY 990/ mo + VATTRY 9,900 a year (2 months free)Try free for 14 days- 3 team members
- 1 product
- Core ticket management
- SLA targets
- Customer portal
- Mobile app
- Email notifications
Pricing
Pick the plan that fits your team
One flat price per company. Try free for 14 days, no card needed.
- No card needed
- No automatic charges
- e-Invoice / e-Archive
Professional
Growing support teams
TRY 2,490/ mo + VATTRY 24,900 a year (2 months free)Try free for 14 daysEverything in Starter, plus:
- 10 team members+TRY 249 / mo per extra member
- 5 products
- Permission sets
- Auto-assign suggestions
- Satisfaction survey (CSAT)
- Status page and incident notices
- Your own domain
Enterprise
Large, multi-product teams
TRY 5,990/ mo + VATTRY 59,900 a year (2 months free)Try free for 14 daysEverything in Professional, plus:
- Unlimited team membersA fair-use policy applies above 50 team members.
- Unlimited products
- Priority support
- API access
- Prices exclude VATVAT (20%) is added on the invoice. Prices are per company; your customers don’t count as team members.
- 14 days free, no cardThe trial comes with every Professional feature.
- No automatic chargesYou pay each period once by card with “Pay now”; an e-invoice/e-archive invoice is issued.
How billing works
Try free for 14 days
No card details asked. The trial comes with every Professional feature.
Pay with “Pay now”
You pay the monthly or yearly period once by card. Your card is not stored and never charged automatically.
Get your invoice
Every payment gets an e-invoice or e-archive invoice; VAT (20%) is shown on it.
If a period ends unpaid, your desk turns read-only; your data stays. If it is still unpaid after 30 days, the account is suspended.
Compare plans
| Feature | StarterTRY 990/ mo | ProfessionalTRY 2,490/ mo | EnterpriseTRY 5,990/ mo |
|---|---|---|---|
| Capacity | |||
| Team membersA support agent who signs in to the panel. Customers who open tickets don’t count. | 3 | 10 | Unlimited |
| Extra team memberA monthly fee for each team member above 10 on Professional (before VAT). | — | TRY 249 / mo | Included |
| ProductsEach app or service you support. Tickets are split by product. | 1 | 5 | Unlimited |
| Ticket management | |||
| Ticket management | Included | Included | Included |
| SLA targetsFirst reply, pick-up and resolution targets; breached tickets on their own board. | Included | Included | Included |
| Customer portal | Included | Included | Included |
| Mobile app | Included | Included | Included |
| Email notifications | Included | Included | Included |
| Team and automation | |||
| Permission setsDecide who can see and do what with ready-made sets. | — | Included | Included |
| Auto-assign suggestions“Auto-assign” suggests a person by topic, product and workload; you confirm or change it. | — | Included | Included |
| Satisfaction survey (CSAT) | — | Included | Included |
| Customer communication | |||
| Status page and incident notices | — | Included | Included |
| Your own domainYour portal opens at your own address, such as support.yourcompany.com. | — | Included | Included |
| Integrations and support | |||
| API access | — | — | Included |
| Priority support | — | — | Included |
| Security | |||
| Two-factor auth | Included | Included | Included |
| Row-level isolationEach company's data is separated in the database itself (PostgreSQL RLS). | Included | Included | Included |
| Data in Türkiye/EU | Included | Included | Included |
| Try free for 14 days | Try free for 14 days | Try free for 14 days | |
FAQ
Pricing questions
What happens when the trial ends?
Until you pick a plan and pay, your desk is read-only: you can see tickets but not work on new ones. Your data is not deleted; if no payment is made within 30 days, the account is suspended.
Can I change my plan?
Yes. Move up or down from the panel at any time; the new price applies to your next payment.
Do prices include VAT?
No. Prices exclude VAT; 20% VAT is added on the invoice.
How do I get an invoice?
After every payment an e-invoice or e-archive invoice is issued and emailed to you.
How do I cancel?
There is nothing to cancel: nothing renews automatically. If you don’t pay the next period, your desk turns read-only.
What happens to my data?
Your data stays even if you don’t pay; pay and you carry on where you left off. Data is kept on Türkiye/EU servers, each company’s apart.
Why pay yearly?
You pay for 10 months instead of 12: 2 months free.