Free
For small teams
TRY 0foreverStart free- 2 team members
- 100 tickets a month
- 1 product
- Email notifications
- Community support
Ticketing and help desk
Resolve support tickets on time.
SLA tracking, smart assignment, instant alerts.
- 14-day trial
- Data in Türkiye/EU
- GDPR/KVKK ready
Features
Everything a support team needs
- 4 priority levelsCritical, high, medium, low. The customer picks what is happening; the priority is set behind the scenes.
- 3-stage SLAFirst reply, pick-up and resolution targets. Critical: 1 min, 5 min and 1 hour.
- Breached tickets boardBreached tickets gather on their own board; managers are alerted.
- Smart assignment“Auto-assign” suggests a person by topic, product and workload; you confirm or edit.
- Tab to accept suggestionsA ready template is suggested for the ticket text; press Tab to accept.
- Slack, email, SMSSlack, email (SendGrid), SMS and live panel badges. Mobile push comes with the app.
- In-product SSOCustomers jump from your app to the portal in one click. Sign-in by email/SMS code too.
- Many products and companiesProducts, customer companies, teams, roles and business hours in one panel.
- Payments and e-invoicesPayTR payments and credits for billable work; e-invoices via Paraşüt.
- Documented REST APIOpenAPI 3.1 spec with a Swagger UI. Webhooks coming soon.
- Your own brandYour company name and logo in the portal and the app.
- Privacy and securityData on Türkiye/EU servers; row-level isolation (RLS) and two-factor auth.
- Android and iOS appSoonFollow tickets from your phone with instant push alerts.
Coming soon
- Canned replies
- CSAT survey
- Reminders, auto-close
- CC and watchers
- Merge and link tickets
- Tickets from email
- Incidents, status page
- Tags
- Webhooks
Pricing
Simple pricing
Starter
Teams working to SLAs
TRY 349/ member · mo + VATTry 14 days- Up to 10 team members
- Unlimited tickets
- 3 products
- SLA targets
- Slack notifications
- In-product SSO
- Mobile appSoon
Growth
Growing support teams
TRY 649/ member · mo + VATTry 14 days- Unlimited team and products
- Smart assignment
- Typing suggestions
- SMS notifications
- REST API
- Your own logo
- Reports
- Priority support
Enterprise
Custom needs
CustomGet a quote- Your own domain
- Custom SLA contract
- Dedicated resources
- SAML SSOSoon
- Audit log
- On-site training
- Prices exclude VATVAT (20%) is added on the invoice. A team member is a support agent who signs in; your customers don’t count.
- Platform SMS extraPlatform SMS is billed by use.
- 14-day free trialTry any paid plan free for 14 days.
Compare plans
| Feature | FreeTRY 0forever | StarterTRY 349/ member · mo | GrowthTRY 649/ member · mo | EnterpriseCustom |
|---|---|---|---|---|
| Tickets | ||||
| Team members | 2 | Up to 10 | Unlimited | Unlimited |
| Tickets a month | 100 | Unlimited | Unlimited | Unlimited |
| ProductsEach app or service you support. Tickets are split by product. | 1 | 3 | Unlimited | Unlimited |
| Customer companies | Unlimited | Unlimited | Unlimited | Unlimited |
| 4 priority levelsThe customer picks what is happening; the priority is set behind the scenes. | Included | Included | Included | Included |
| Attachments | Included | Included | Included | Included |
| Typing suggestionsA ready template is suggested for the ticket text; press Tab to accept. | — | — | Included | Included |
| Canned replies | — | Soon | Soon | Soon |
| Tags | Soon | Soon | Soon | Soon |
| Merge tickets | — | Soon | Soon | Soon |
| Tickets from email | — | Soon | Soon | Soon |
| SLA | ||||
| 3-stage SLAFirst reply, pick-up and resolution. Critical: 1 min, 5 min, 1 h. | — | Included | Included | Included |
| Business hours, holidays | — | Included | Included | Included |
| Breached tickets board | — | Included | Included | Included |
| Escalation to managersWhen time runs out, the assignee, their manager and the owners are alerted. | — | Included | Included | Included |
| SLO report | — | — | Included | Included |
| Satisfaction survey | — | Soon | Soon | Soon |
| Custom SLA contract | — | — | — | Included |
| Assignment | ||||
| Teams and rolesOwner, manager and staff roles; everyone sees only their own work. | Included | Included | Included | Included |
| Route to product owner | — | Included | Included | Included |
| Smart assignmentSuggests a person by topic, product and workload; you confirm or change it. | — | — | Included | Included |
| Reminders, auto-close | — | Soon | Soon | Soon |
| Notifications | ||||
| Included | Included | Included | Included | |
| Live panel badges | Included | Included | Included | Included |
| Slack | — | Included | Included | Included |
| Mobile push | — | Soon | Soon | Soon |
| SMSPlatform SMS is billed separately. | — | — | Included | Included |
| Integrations | ||||
| In-product SSOYour customers jump from your app to the support portal in one click. | — | Included | Included | Included |
| Payments and creditsPayTR payments and prepaid credits for billable work. | — | Included | Included | Included |
| e-Invoice (Paraşüt) | — | — | Included | Included |
| REST API (OpenAPI) | — | — | Included | Included |
| Webhooks | — | — | Soon | Soon |
| Your own logo | — | — | Included | Included |
| Your own domain | — | — | — | Included |
| Security | ||||
| Sign-in by codeA one-time code by email or SMS. | Included | Included | Included | Included |
| Two-factor auth | Included | Included | Included | Included |
| Row-level isolationEach company's data is separated in the database itself (PostgreSQL RLS). | Included | Included | Included | Included |
| Data in Türkiye/EU | Included | Included | Included | Included |
| SAML SSO | — | — | — | Soon |
| Audit log | — | — | — | Included |
| Dedicated resources | — | — | — | Included |
| Support | ||||
| Support channel | Community | Priority | Account manager | |
| On-site training | — | — | — | Included |
| Start free | Try 14 days | Try 14 days | Get a quote | |
FAQ
Questions
Does the free plan expire?
No. It is free forever for up to 2 team members and 100 tickets a month.
Who counts as a team member?
A support agent who signs in to the panel. Customers who open tickets don’t count.
Can I change my plan?
Yes, upgrade or downgrade from the panel at any time.
Why pay yearly?
You pay for 10 months instead of 12: 2 months free.
How is SMS billed?
Platform SMS is billed by use; the price is shown in the panel.
Where is my data kept?
On servers in Türkiye/EU. Each company’s data is kept apart in the database.
How do I connect my product?
With one-click SSO or the REST API.